How do you teach 1200 customer service employees all details regarding mobile phone contracts in a period of just six weeks? Obviously by playing a game, already the fourth one in Ziggo’s case! This ‘customer journey game’ lets employees have 6 customer calls which may or may not lead to a connection. For more information on this game we invite you to come over for a cup of coffee. Feel free to get in touch and send us an e-mail at barthufen AT brandnewgame.nl

We cannot disclose more details online, but feel free to invite us to a Skype call with Bart Hufen (@barthufen)